Your gown is custom-made for you to fit your measurements precisely, so we can't accept returns or exchanges unless there's a genuine manufacturing defect. Please double-check your measurements before confirming your order, as we can't be responsible for any necessary adjustments unless there's a rare fault. Please note that even though a gown is made to your measurements, alterations are needed for most brides to get the gown fitting you perfectly. We suggest to find a local professional tailor to carry our your alterations and also measure you at the start of this process.
If you want to change your gown, you can do so before your order is confirmed by our head office, but you'll need to cover any price difference. All gowns undergo rigorous quality control to ensure precise construction and sizing. We strongly recommend trying on your gown as soon as it arrives. If you're concerned about the fit within 7 days of receiving your order, please contact us at info@sarahjoseph.com or call 0424411716, providing updated measurements and images before returning the gown. Please note that some beaded fabrics can shed some beads and this is not deemed as a manufacturing fault.
'Sizing and ordering'
After payment has cleared your gown will be delivered in five months. Please ensure you have time to have fittings with a tailor to fit your gown correctly and to carry out any necessary alterations. If you need a delivery in less than five months, we can organise a priority made to order gown. You will need to add the rush order fee of $250 in your shopping cart . Before proceeding, you will need approval by our production team as certain fabrications may not be available at short notice. Please contact info@sarahjoseph.com or call us on 0424411716 and we can confirm if we are able to deliver in time and talk through the process with you.
HOW TO TAKE YOUR MEASUREMENTS BUST – Around the fullest part of your bust, across the nipple and around back
WAIST – Around the smallest part of your waistline.
LOW HIP – Around the fullest part of your bottom and hips.
WAIST TO FLOOR – Wearing your chosen heel height, measure from your waist to the floor. Let the measuring tape just touch the floor.
Please note all hems are hemmed to a standard 47 inch waist to floor and we do not offer custom lengths. We ask you to check this measurement just in case we need to make the hem longer for you. Most brides however need their hems shortened by a tailor.
For gowns with sleeves
UPPER ARM – Around the fullest part of your upper arm.
WRIST- Around the wrist.
SLEEVE LENGTH – Have your arm straight down by your side and measure from the edge of your shoulder to 1 inch below the wrist bone.
